Yesterday I spent several hours at Columbia Mall (blame the bazillion people at the Apple store) and was pleasantly surprised by two acts. First, at Martin + Osa. This off-shoot of American Eagle (a happy solution after having to tell my husband he was older by like 15 years from most of the AE customers) has some beautiful pieces—well-made and reasonably priced. We were wandering around yesterday with our two kids—my toddler munching on a fist-full of Goldfish. That would probably taste really good with a juice box, said one of the guys working. We all agreed and then he said, no really, want a juice box? They keep juice boxes on hand for any kid that comes into the store with a parent (and apparently Fiji water for the parents though they were out of those.) So, within seconds my son was happily slurping down a juice box and I was able to grab a few more minutes to look around and ultimately buy a few pieces. In addition of the juice box—the customer service overall was stellar. Everyone there was friendly, talkative and helpful.
At the end of the day we ended up at Nordstrom to buy my daughter her first real pair of shoes. This is certainly not a monumental thing for anyone other than the parents—but the woman at Nordstrom got all excited. She pulled out an old Polaroid to take our daughter's picture—I'm not sure what happened, probably my son knocked something over or my husband said she couldn't t get the camera to work—but the thought was there. In this day and age when so many retailers greet you with a "WHAT?" ... these two small details really made my day. —JED